FAQ

BOOKING

1. Is our online booking a confirmed reservation?
   No, our staff with liaise with you upon receiving your booking request; the confirmation of booking is subjected to ferry and room availability.
2. Can we download the booking form and send it for confirmation directly and do we need to pay upon booking?
   Yes, you may down load the booking form under online booking and send it to our e-mail address: spavilla@batamspavilla.com. Upon confirmation of your booking, we will forward the Hotel Voucher and Invoice to you via e-mail for your arrangement of payment.

CHARGES/PAYMENT

3. What are the charges for Infant (child below 2 years), children (below 12 years) and adult who like to opt out from the Spa package?
   Infant is charged @ S$20 per pax. Children (below 12 years) are charged @ S$80 per pax Adult without spa is charged @ $$83 per pax
4. What is the charges for an extension night?
   Extension night is charged at $45/$50 per pax per night for weekday/weekend including complimentary breakfast